Office Phones – Staff Training and Development

In order to support our staff during these difficult times, we have set aside some time on Wednesday’s to provide staff with training and development support. Between 11-12 weekly and on alternate Wednesday afternoons, our phones will be off whilst this training takes place. If you hear our training message, please call back later. Alternatively, please email us at enquiries@barrheadha.org and we will get back to you as quickly as possible.

Update February 2021** – Allocation Enquiries

We are currently receiving a large volume of applications and would welcome your patience whilst we work through the outstanding applications.

Barrhead Housing Group (Barrhead HA and Levern Property Services’) Vision:

‘We believe that everyone deserves to live in a secure, good quality, well-maintained home within communities that are safe, supported and inclusive’.

We deliver secure homes by providing good quality, affordable, well maintained rented housing to people with a need to be housed. Our qualified staff team provide dedicated personal customer focused services locally from our office in the Main Street in Barrhead. We are committed to continuous improvement. 

Barrhead Housing Association is a key provider of social rented housing in East Renfrewshire. Founded in 1986, we are a community based and community led housing association providing housing throughout East Renfrewshire and operating mainly in Barrhead, Neilston, Thornliebank and Newton Mearns. We were registered as a Scottish charity in 2004 (Reg No. SC 036265).

We are a registered social landlord with the Scottish Housing Regulator (HCB70), registered with the Financial Conduct Authority (Ref No. 2229R(S)) and also a registered society under the Co-operative and Community Benefit Societies Act 2014.

Learn more about us

CORONAVIRUS UPDATE – From Midnight on 5th January 2021

As you will be aware, we are now under a new national lockdown with a Stay at Home message from the Scottish Government, at least until the end of January 2021.   This means continually reviewing services and planning for the safe resumption of services to customers.   As a result we need to change the types of repairs that we process – and can only process Urgent and Emergency Repairs until further notice.  Any routine repairs will be placed in a list and we will work our way through them when we are advised that it is safe to do so.  We thank you for your continued patience whilst we work through any restrictions imposed by the Government.

Regarding other services, please find an update below:

House Allocations – Lettings will continue as normal

Planned Maintenance

• The Bathroom contract will remain suspended until the end of January.
• The Fire Safety contract will remain suspended until the end of January.
• Sheltered Accommodation (Lounge and Externals). We will plan for this work to take place in February and March subject to easing of restrictions.
• Boiler Replacements will be planned to recommence from February, subject to easing of restrictions.

Cyclical Maintenance

• Landscaping, Common Close Cleaning and External paintwork will continue as normal.

Safety Checks – Gas checks will continue as normal.

Empty Properties – Scheduled works will continue.

Inspections – All technical, estate management and repairs pre-inspections are suspended meantime.

Offices

Our offices continue to remain closed although our staff will  although our staff are still out and about delivering key essential services. We will update our customers as we revise our services through and beyond Covid-19

We have been updating our website, Facebook and our Twitter account to give you regular updates and we have produced the following information for tenants and members available in our ‘news and useful document’ section:

Tenant monthly letters ; Frequently asked Questions ; financial advice

We have published regular Newsletters to provide much more detail on what is happening and how we are planning to resume services.

We would of course encourage all our tenants and members to:

Follow the Government guidance and remember to wash your hands regularly with soap; adhere to social distancing and comply with the guidance on use of face coverings.

Follow the NHS guidance if you fall ill; and particularly those over 70 years and with underlying health conditions – phone 111 if you need assistance. Download the Scottish Government app for Test and Protect.

NHS Inform: https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19

Health Protection https://www.hps.scot.nhs.uk/a-to-z-of-topics/wuhan-novel-coronavirus/

Scottish Government: https://www.gov.scot/

If you are advised to self-isolate or get confirmation that you have the virus, it is vitally important that you let us know as soon as you can by calling 0141 881 0638. 

Remember:

We are here to help – and financial assistance/support can be provided to you – see our Rents Tab and ‘News and Useful document’ section for further advice.

We may have covered some of the questions you may have in our FAQs sheet – within our ‘news and useful document’ section.

Other help is available – look at the list of available resources in your area – again in our ‘news and useful document’ section.