Barrhead Housing Association’s last Resident Satisfaction Survey was carried out nearly 3 years ago and we intend carrying out our next survey over the next couple of months. The main purpose of this is to gather and measure information on how you feel about our services.
We have appointed a firm to carry out the survey called Research Resource who are aiming to speak to around 400 of our tenants.
Over the next few weeks, Research Resource’s team will be out in the communities we work in and you may therefore be contacted by them and asked if you would participate. They will carry identification and a copy of this letter at all times. Please ensure that you ask to see a copy of their identification.
It is really important to us that we monitor the services we give you and this survey will identify areas where we are getting it right and, more importantly, areas where there is dissatisfaction with Barrhead HA and where we need to improve. The interviews will last no longer than 20 minutes and will be carried out during the day, early evening and at weekends. If the interviewers are unable to speak to you in person, they may try to arrange a telephone survey with you at a convenient time.
All the information you give to the interviewers will be kept confidential and no one at Barrhead HA will be aware of who has taken part, or what any individual has said.
Can I thank everyone in advance for your co-operation and for taking the time to complete the surveys and helping us improve our services.
If you have any queries or concerns about this, please contact either email@example.com or Lorna Shaw at Research Resource on 0141 641 6410.