Equality Diversity and Inclusion Vision 

At BHA, we are committed to keeping equality and diversity principles and kindness at the heart of all the decisions we make as a business.

We respect and highly value individual differences. Everybody is different and we aim to understand, value, respect and celebrate differences; to enable all customers and colleagues to contribute and realise their full potential, to make BHA a safe open working environment and to ensure that we provide an excellent service for all people.

We are committed to ensuring that all of our colleagues and customers enjoy the same opportunities and receive excellent services.  We will proactively aim to design our services and ways of working so that everyone can participate and feel like they belong.

All of our customers and colleagues are equally important, however we recognise that everyone has different needs which we respect and aim to meet through different services and engagement.

We will work to ensure that no individual or group experiences unlawful discrimination in the provision of our services, in recruitment or in any of our actions.  To do this we will challenge our ways of working and thinking to aim to identify and remove potential barriers, through learning and development, through our service design and delivery, and in our day to day work.

For our customers, one of the key barriers to equality can be in relation to poverty and deprivation. Poverty and deprivation leads to inequalities in health, employment opportunities and life chances.  As community housing association we understand that we play an important role in the alleviation of hardship and we are committed to using our services and our wider influence to reduce inequalities.

We will not tolerate less favourable treatment on the grounds of sex, gender, gender reassignment, age, race, colour, nationality, ethnic or national origin, disability, marital/civil partnership status, sexual orientation, pregnancy or maternity, responsibility for dependents, trade union or political activities, criminal record, place of residence, religion, faith or other beliefs, health status or any other reason which cannot be shown to be justified.

We aim to reach out to seek input from those who are seldom heard, to see things from other perspectives, to listen, understand, design, act and learn.  In everything we do, we work with our values:

  • Respectful – we are honest, trustworthy and reliable
  • Adaptable – we are flexible and react to change
  • Dedicated – we care about our purpose
  • Aspirational – we are forward thinking and committed to improvement
  • Responsive – we are efficient and accountable.



Data Protection Act 2018 - The information you have supplied to us will be used by Barrhead Housing Association to process your enquiry or comments. We may also use your information to verify your identity where required, contact you by post, email or telephone and to maintain our records. Barrhead Housing Association will use this information because we need to do so to perform a task carried out. You can find out more about how we handle this information and your rights in respect of it by going to www.barrheadha.org.uk/usefuldocuments where our Data Protection Statement and Privacy Policy are available. If you do not have access to a computer and wish a paper copy please let us know by contacting us at or by telephone at 0141 881 0638.