Vacancy – Customer Services Manager

We are seeking to appoint a suitably experienced candidate to join our senior staff team as Customer Services Manager.

The Customer Services Manager will look after the needs of our customers, staff and governing body members by promoting a culture that highlights the vision and values of the Association.

The successful candidate will manage, lead and develop the Customer Services Team to deliver an effective, efficient and legally compliant Housing Management and Factoring Service which meets the statutory requirements, regulatory requirements, and the needs of the organisation and delivers value for money.

Reporting directly to the Director of Customer Services, they will be an integral part of the Leadership Team with an operational responsibility for performance, processes, systems and functions.

Closing date is noon 30 November, Stage 1 interviews will take place 7 December and Stage 2 interviews will be held on 14 December.

For further information, see below:

Job-Advert-Customer Services Manager

Role Profile – Customer Services Manager Grade 9 SM1-3

Employment Application – Customer Services Manager

Equalities Monitoring Form – Job applicants



General Staff Documentation:

Code of Conduct for staff

Employee Fair Processing Notice

Expenses Policy (NB – see salary scales for up to date rates)

Recruitment and Selection Policy

Dignity at Work

2022 EVH_Salaries_Expenses

Final Approved Structure Feb22




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