We are commitment to the development of our staff team through Investors in People Accreditation where we have been awarded Silver Status, and also through the Scottish Government’s Healthy Working Lives scheme where we have been awarded Gold status. We pride ourselves in having a dedicated, loyal and adaptable staff team who have an excellent track record in work attendance and commitment to continuous improvement.
We currently employ over 20 staff members across three main departments. Customer Services team is responsible for providing housing and repairs services and for Information Technology; Property Services is responsible for our investment and sustainability of our stock including adhering to quality standards, considering energy efficiency measures, overseeing health and safety; and our Corporate Services team is responsible for financial management including procurement and value for money and for our administration across each department. Three staff members are directly employed by our subsidiary company.
We are commitment to the development of our staff team through Investors in People Accreditation where we have been awarded Silver Status, and also through the Scottish Government’s Healthy Working Lives scheme where we have been awarded Gold status. The Association is also accredited as being a Disability Confident employer – leading the way and helping to positively change attitudes, behaviours and cultures.
We pride ourselves in having a dedicated, loyal and adaptable staff team who have an excellent track record in work attendance and commitment to continuous improvement.
Senior Management Team:
Lorna Wilson, Chief Executive e: lornaw@barrheadha.org – employed since November 2020 as the senior officer, she is a fellow of the Chartered Institute of Housing. Lorna’s previous senior management experience includes executive responsibility at the Scottish Federation of Housing Association’s for Membership Services, Policy, Communications, Public Affairs, Research and Innovation. Before SFHA, she was responsible for managing the Asset Strategy, Business Planning and Strategy teams at Glasgow Housing Association; and had Research and Development responsibility at the Wheatley Group. Prior to this, Lorna worked with East Renfrewshire Council
In addition to leading BHA, Lorna is a Board member with the Clyde Valley Group
Lorna’s personal values align very strongly with those of Barrhead Housing Association, and she is proud to lead the only community controlled housing association in East Renfrewshire.
Executive Team:
Scott Stewart, Director of Asset Management e:scotts@barrheadha.org –
Olive Yiga, Interim Director of Customer Services e;olivey@barrheadha.org.
Lauren Rice, Director of Finance and Corporate Services e:laurenr@barrheadha.org
Customer Services team –
Customer Services Manager – Colin McCulloch
Customer Services Officers – Sandra Nelson, Jackie McColl/Zubeida Yusuf, Sean Fitzharris, Kim Quinn; Income Sustainment and Welfare Adviser – Vivien Betteridge. IT Business and Support Officer – Greta McPhail.
Senior Customer Services Adviser – Jade Byers, Customer Services Advisers – Mark MacLean and Kimberley Whitten, Customer Services Admin Assistant – Nicola Roy, Housing Support Assistant (LPS) – Marie Donaghy
The Association has 3 full-time Customer Services Officers, 1 part time Officer, 1 customer services adviser, 2 customer services assistants, 1 welfare rights officer, and a housing support assistant, Marie Donaghy for our sheltered housing complex. Each customer services officer is responsible for a geographical patch, and their work is overseen by our Customer Services Manager, Colin McCulloch A list of the areas that each of the officers will cover is detailed below:
Your Customer Services Officers
Sandra Nelson
Barrhead
Auchenback, Lowndes Court, Main Street Barrhead, Cross Arthurlie Street (178 – 192), Kelburn Street Littleton Park
Thornliebank
Addison Grove, Hutcheson Road, Bellfield Crescent, Main Street, Inglestone Ave, Eastwood Court Lochiel Road, Elizabeth Crescent, North Park Ave, Robslee Road, Westfield Road, Woodfarm Road
Neilston
Watt Place
Sean Fitzharris (Tues/Wed/Thurs/Fri)
Barrhead
Barnes Street, Carlibar Road, Saunders Court, Cogan Street, Simpson Gardens, Connor Road, Rankin Way Rankin Court, Gladstone Avenue, John Street, Robertson Street, Walton Street
Kim Quinn
Barrhead
Centre Way, Centenary Court, Cross Arthurlie Street (66 – 130), George Street, Henry Street, Mill Rd North Park Avenue, Sheltered Housing Complex, South Park Avenue
Neilston
Commore Place, Harelaw Ave, Main Street, Kingston Ave, McCulloch Way, Station Road
Zubeida Yusuf
(Wed/Thurs/Fri)
Barrhead
Dunterlie, Glasgow Road, Tait Avenue, Tower Avenue, Orchid Way, Dealston Avenue
Newton Mearns
Clark Place, Gemmel Place, Moorhill Road, Moorhill Crescent, Hill Avenue, Mackay Place, Ritchie Place William Mann Drive, Wilson Place, Culzean Crescent, Netherplace Crescent,Netherplace Road