Guide to Information Under the Publication Scheme
Introduction
Under the Freedom of Information (Scotland) Act 2002 (FOISA), we are required to produce and maintain a publication scheme. We have adopted the Scottish Information Commissioner’s Model Publication Scheme. We also have an obligation to share information under the Environmental Information (Scotland) Regulations 2004 (EISRs).
This document, our Guide to Information, explains and contains links all the information we routinely make available online.
Accessing Information
All of the information we publish is available on our website: https://barrheadha.org/.
You can find information by browsing the website, or by using this Guide to directly information using links.
We can make this information available in other formats or languages upon request. If you are unable to access documents electronically, we can make printed copies available to view in our office. We can also send printed copies of any information we routinely publish. Please note, however, this may incur a small charge to cover the cost of printing and posting. We will let you know the total cost in advance. Further information is contained in our Access to Information Charging Statement.
If you are having difficulty finding any document you expect us to publish or to view information in our office, please contact us on enquiries@barrheadha.org or by phoning 0141 880 0638.
If you make a request for information that we do not already publish, we will assess whether your request relates to information that is covered by FOISA, EISRs or both acts, so that we can deal with it using the correct procedure.
Personal Information
Our Privacy Policy sets out more information about your rights in relation to your personal information that we collect, hold and use. To make a subject access request, please email our Data Protection Officer directly.
Information we cannot publish
We will publish the information we hold that falls within the classes of information defined in this document. If a document contains information that is exempt under Scotland’s Freedom of Information laws (for example sensitive personal information or commercially sensitive information), we will remove or redact the information before publication and explain why.
Copyright and re-use
Where we hold the copyright on our published information, the information may be copied or reproduced without formal permission, provided that:
- it is copied accurately
- it is not used in a misleading context
- the source of the material is identified.
Contact us
We review our publication scheme and guides from time to time. We welcome your feedback about how we can develop our scheme and the information we provide. Please share your feedback by contacting enquiries@barrheadha.org or 0141 880 0638.
Classes of information
We publish information that we hold within the classes described on the following pages. Once information is published under a class, we will continue to make it available for the current year and the next two financial years (where possible).
Where information has been updated or superseded (for example with policies), only the current version will be available. If you would like to see previous versions, you can request that information from us.
About Us (Who we are and what we do)
| Information | Where to find it |
| Office location and opening hours | Contact us webpage: https://barrheadha.org/contact/ |
| Our vision, values, and mission statement. Our corporate objectives. Our strategic plans | Documented in our 2030 Strategy. |
| How to make a complaint | Have your say webpage: https://barrheadha.org/my-home/have-your-say/ |
| Our governing board, and how to become part of the governing board | Our team webpage: https://barrheadha.org/about/our-team/ |
| Our senior management team | Our team webpage: https://barrheadha.org/about/our-team/ |
| Constitutional documents | Coming soon. Please contact us if you would like to access this information |
| Our membership policy, and how to become a member | Have your say webpage https://barrheadha.org/my-home/have-your-say/ |
| Our key activities | Our strategy and annuals reports provide information about our business aims and operations:
Documented in our 2030 Strategy. Annual reports - https://barrheadha.org/about/reports-and-performance/ |
| How we are regulated | This is documented on the Scottish Housing Regulator’s website. It includes our Annual Return on the Charter (information about our business performance) and our regulation status. |
| Information about Freedom of Information | We have adopted the Scottish Information Commissioner’s Model Publication Scheme. This webpage is our Guide to Information.
https://barrheadha.org/about/reports-and-performance/guide-to-information/ |
| Corporate policies | Equality and Diversity - https://barrheadha.org/equality-and-diversity/
Health and Safety Code of Conduct (for governing board members) Register of Interests |
How key decisions are made and what we have decided
| Information | Where to find it |
| Description and role of the Governing Board | About us webpage: https://barrheadha.org/about/about-us/ |
| Our Governing Board | Our team webpage: https://barrheadha.org/about/our-team/ |
| How we consult with tenants | Service Improvement Group webpage: https://barrheadha.org/my-community/service-improvement-group/
Formal tenant consultations are published in the news section of our website: https://barrheadha.org/news/ |
| Our business plan | Documented in our 2030 Strategy. |
| Minutes of Governing Board meetings | Reports and performance webpage: https://barrheadha.org/about/reports-and-performance/ |
| Description of funding sources | Reports and performance webpage: https://barrheadha.org/about/reports-and-performance/ |
| Audited accounts | Reports and performance webpage: https://barrheadha.org/about/reports-and-performance/ |
| Investment programme | Property investment schedule webpage: https://barrheadha.org/my-home/repairs-and-maintenance/property-investment-schedule/ |
| How we deliver value for money | Reports and performance webpage: https://barrheadha.org/about/reports-and-performance/ |
How we deliver and procure our services
| Information | Where to find it |
| What we do | About us webpage: https://barrheadha.org/about/about-us/ |
| How to
Report a repair Apply for a home (including transfers/exchanges) Pay rent End my tenancy |
https://barrheadha.org/my-home/repairs-and-maintenance/report-a-repair/ https://barrheadha.org/apply-for-a-home/ |
| Our key service delivery contractors | Key contractors and suppliers are listed in our contracts register. |
| Other information about procurement | Our Procurement Policy |
| Our key service delivery policies | How we allocate homes: Allocations Policy and Customer Report on Allocations and Housing Options Policy
Property Management Policy for Mid Market Rent Duty of Candour Policy and Duty of Candour Customer Report Working with People at Risk of Harm Policy |
How we manage our resources
| Information | Where to find it |
| Our staffing and structure | Organisation Structure Chart Apr 24 |
| Human resources policies | Maximising Attendance Policy |
| Records management and retention | Coming soon. Please contact us if you would like to access this information |
How we are performing
| Information | Where to find it |
| Landlord report and Annual Return on the Charter (ARC) | https://www.housingregulator.gov.scot/landlord-performance/ |
| Our performance reports | Reports and performance webpage: https://barrheadha.org/about/reports-and-performance/ |
| Complaints policy and how to make a complaint | https://barrheadha.org/my-home/make-a-complaint/ |
| Tenant Scrutiny Reports | Coming soon. Please contact us if you would like to access this information. |