Citizens Advice – Universal Credit Claim Help

Universal Credit is a new benefit that combines 6 benefits into 1, including Jobseekers Allowance, Working Tax Credits and Housing Benefit.

The new Help to Claim service offers independent, tailored and practical support to help people make a Universal Credit claim, and receive their first full payment on time.

Ways to access the service
Support is available through our free phone line and web chat from 8am – 6pm Monday to Friday:

Phone line: 0800 023 2581

Support is also available face-to-face through appointments and drop in at East Renfrewshire Citizens Advice Bureau and at the following times and locations:

Monday: 12.30pm – 2.30pm at Mearns Library
Tuesday: 12pm – 3pm at Barrhead Job Centre Plus
Wednesday: 10am – 12pm at Thornliebank Library
Thursday: 12pm – 3pm at Barrhead Job Centre Plus
Friday: 10am – 1pm at Neilston Library

You can find more information on Universal Credit on the Citizens Advice website.…/benef…/universal-credit/

Data Protection Act 2018 - The information you have supplied to us will be used by Barrhead Housing Association to process your enquiry or comments. We may also use your information to verify your identity where required, contact you by post, email or telephone and to maintain our records. Barrhead Housing Association will use this information because we need to do so to perform a task carried out. You can find out more about how we handle this information and your rights in respect of it by going to where our Data Protection Statement and Privacy Policy are available. If you do not have access to a computer and wish a paper copy please let us know by contacting us at or by telephone at 0141 881 0638.