Governance Policies
If there is something that you are interested in seeing but is isn’t included in the list, then please contact us.
| Document name | File type | Download |
|---|---|---|
| BHA Rules | PDF Document | Download |
| Governance Handbook 2019 | PDF Document | Download |
| Business Plan March 2020 | PDF Document | Download |
| Business Plan 2019 summary objectives | PDF Document | Download |
| Business Continuity Policy and Plan March 2021 | PDF Document | Download |
| Complaints Handling Procedures | PDF Document | Download |
| Unacceptable Behaviour Policy | PDF Document | Download |
| Membership Policy | PDF Document | Download |
| Group Risk Management Strategy | PDF Document | Download |
| Board succession policy | PDF Document | Download |
| Entitlement, Payments and Benefits Policy for Governing Board members and staff | PDF Document | Download |
| Policy on Whistleblowing | PDF Document | Download |
| Policy on Fraud, theft or loss | PDF Document | Download |
| Group Delegated Authority | PDF Document | Download |
| Privacy Policy | PDF Document | Download |
| Data Protection Policy Statement | PDF Document | Download |
| Fair Processing Notice | PDF Document | Download |
| Group Data Retention Policy | PDF Document | Download |
| Environmental Policy | PDF Document | Download |
| Group Equality and Diversity Policy | PDF Document | Download |
| LPS Board Remit | PDF Document | Download |
| Notifiable Events Policy | PDF Document | Download |
| Complaints Customer Guide | PDF Document | Download |
| Group Standing Orders Policy | PDF Document | Download |
| Group Remit Staffing and Health & Safety Sub-Group | PDF Document | Download |
| Group Audit & Risk Sub- Group | PDF Document | Download |
| IT & Electronic Communications Policy | PDF Document | Download |
| Development Sub-Group Remit | PDF Document | Download |
| Co-opted Board members policy | PDF Document | Download |
| Roles, Duties and Authority of Chairperson | PDF Document | Download |
| Minute Protocol | PDF Document | Download |
| Board Members Code of Conduct | PDF Document | Download |
| Serious Complaints Against Chief Executive | PDF Document | Download |
| Protocol For Chief Officer Support | PDF Document | Download |
| Donations and Sponsorship Plicy | PDF Document | Download |
| Internal and External Audit Arrangements | PDF Document | Download |
| Communication Strategy and Service Standards | PDF Document | Download |
| Group Fair Processing Notice | PDF Document | Download |
| Community Investment Strategy | PDF Document | Download |
| BHA Community Investment Achievements 2018/21 | PDF Document | Download |
| Health and Safety Policy Statement | Word Document | Download |
CORONAVIRUS INFORMATION
| Document name | File type | Download |
|---|---|---|
| 1st April Letter from the Chairperson | PDF Document | Download |
| Frequently Asked Questions | PDF Document | Download |
| Detailed Financial Advice | PDF Document | Download |
| Letter to tenants | PDF Document | Download |
| Community Directory | PDF Document | Download |
| Letter to tenant 4th June 2020 | PDF Document | Download |
| Letter to tenants 20th August 2020 | PDF Document | Download |
| PDF Document | Download |
Annual General Meeting Minutes and Presentations
| Document name | File type | Download |
|---|---|---|
| AGM Minute 28.08.18 | PDF Document | Download |
| AGM Presentation 2019 | PDF Document | Download |
| AGM Minute 3 September 2019 | PDF Document | Download |
| SGM/AGM Presentation 25th August 2020 | PDF Document | Download |
| SGM Minute 25th August 2020 | PDF Document | Download |
| AGM Minute 25th August 2020 | PDF Document | Download |
| AGM Presentation 7 September 2021 | PDF Document | Download |
| AGM Minute 7 September 2021 (draft until approved at 2022 AGM) | PDF Document | Download |
Newsletters and Publications
| Document name | File type | Download |
|---|---|---|
| 2021 Spring Newsletter | PDF Document | Download |
| 2021 Summer Newsletter | PDF Document | Download |
| 2021 Autumn | PDF Document | Download |
Property Services Policies
| Document name | File type | Download |
|---|---|---|
| Adaptations | PDF Document | Download |
| Asbestos | PDF Document | Download |
| Health and Safety Policy | PDF Document | Download |
| Legionella | PDF Document | Download |
Customer Services Policies
| Document name | File type | Download |
|---|---|---|
| Allocations | PDF Document | Download |
| Anti Social Behaviour Policy | PDF Document | Download |
| PDF Document | Download | |
| Rent Arrears | PDF Document | Download |
| Rent Setting | PDF Document | Download |
| Reactive Repairs | PDF Document | Download |
| Service Charges | PDF Document | Download |
| Estate Management | PDF Document | Download |
| Right to Repair | PDF Document | Download |
| Voids | PDF Document | Download |
| PDF Document | Download | |
| Debt Recovery | PDF Document | Download |
| Rechargeable repairs | PDF Document | Download |
| Sub letting | PDF Document | Download |
| Mutual Exchange | PDF Document | Download |
| Succession | PDF Document | Download |
| Suspensions | PDF Document | Download |
| Domestic Abuse | PDF Document | Download |
| Abandonment | PDF Document | Download |
| Tenants Handbook | PDF Document | Download |
| Duty of Candour Policy | PDF Document | Download |
| Acquisitions, Disposals and Demolition Policy | PDF Document | Download |