Governance Policies
If there is something that you are interested in seeing but is isn’t included in the list, then please contact us.
Document name | File type | Download |
---|---|---|
BHA Rules | PDF Document | Download |
Governance Handbook 2019 | PDF Document | Download |
Business Plan March 2020 | PDF Document | Download |
Business Plan 2019 summary objectives | PDF Document | Download |
Business Continuity Policy and Plan March 2021 | PDF Document | Download |
Complaints Handling Procedures | PDF Document | Download |
Unacceptable Behaviour Policy | PDF Document | Download |
Membership Policy | PDF Document | Download |
Group Risk Management Strategy | PDF Document | Download |
Board succession policy | PDF Document | Download |
Entitlement, Payments and Benefits Policy for Governing Board members and staff | PDF Document | Download |
Policy on Whistleblowing | PDF Document | Download |
Policy on Fraud, theft or loss | PDF Document | Download |
Group Delegated Authority | PDF Document | Download |
Privacy Policy | PDF Document | Download |
Data Protection Policy Statement | PDF Document | Download |
Fair Processing Notice | PDF Document | Download |
Group Data Retention Policy | PDF Document | Download |
Environmental Policy | PDF Document | Download |
Group Equality and Diversity Policy | PDF Document | Download |
LPS Board Remit | PDF Document | Download |
Notifiable Events Policy | PDF Document | Download |
Complaints Customer Guide | PDF Document | Download |
Group Standing Orders Policy | PDF Document | Download |
Group Remit Staffing and Health & Safety Sub-Group | PDF Document | Download |
Group Audit & Risk Sub- Group | PDF Document | Download |
IT & Electronic Communications Policy | PDF Document | Download |
Development Sub-Group Remit | PDF Document | Download |
Co-opted Board members policy | PDF Document | Download |
Roles, Duties and Authority of Chairperson | PDF Document | Download |
Minute Protocol | PDF Document | Download |
Board Members Code of Conduct | PDF Document | Download |
Serious Complaints Against Chief Executive | PDF Document | Download |
Protocol For Chief Officer Support | PDF Document | Download |
Donations and Sponsorship Plicy | PDF Document | Download |
Internal and External Audit Arrangements | PDF Document | Download |
Communication Strategy and Service Standards | PDF Document | Download |
Group Fair Processing Notice | PDF Document | Download |
Community Investment Strategy | PDF Document | Download |
BHA Community Investment Achievements 2018/21 | PDF Document | Download |
Health and Safety Policy Statement | Word Document | Download |
Accounts - Financial Statements 2021 2022 | PDF Document | Download |
PDF Document | Download |
CORONAVIRUS INFORMATION
Document name | File type | Download |
---|---|---|
1st April Letter from the Chairperson | PDF Document | Download |
Frequently Asked Questions | PDF Document | Download |
Detailed Financial Advice | PDF Document | Download |
Letter to tenants | PDF Document | Download |
Community Directory | PDF Document | Download |
Letter to tenant 4th June 2020 | PDF Document | Download |
Letter to tenants 20th August 2020 | PDF Document | Download |
PDF Document | Download |
Annual General Meeting Minutes and Presentations
Document name | File type | Download |
---|---|---|
AGM Minute 28.08.18 | PDF Document | Download |
AGM Presentation 2019 | PDF Document | Download |
AGM Minute 3 September 2019 | PDF Document | Download |
SGM/AGM Presentation 25th August 2020 | PDF Document | Download |
SGM Minute 25th August 2020 | PDF Document | Download |
AGM Minute 25th August 2020 | PDF Document | Download |
AGM Presentation 7 September 2021 | PDF Document | Download |
Annual General Meeting 2022 | PDF Document | Download |
PDF Document | Download |
Newsletters and Publications
Document name | File type | Download |
---|---|---|
Autumn 2022 | PDF Document | Download |
Property Services Policies
Document name | File type | Download |
---|---|---|
Adaptations | PDF Document | Download |
Asbestos | PDF Document | Download |
Health and Safety Policy | PDF Document | Download |
Legionella | PDF Document | Download |
Customer Services Policies
Document name | File type | Download |
---|---|---|
Allocations | PDF Document | Download |
Anti Social Behaviour Policy | PDF Document | Download |
PDF Document | Download | |
Rent Arrears | PDF Document | Download |
Rent Setting | PDF Document | Download |
Reactive Repairs | PDF Document | Download |
Service Charges | PDF Document | Download |
Estate Management | PDF Document | Download |
Right to Repair | PDF Document | Download |
Voids | PDF Document | Download |
PDF Document | Download | |
Debt Recovery | PDF Document | Download |
Rechargeable repairs | PDF Document | Download |
Sub letting | PDF Document | Download |
Mutual Exchange | PDF Document | Download |
Succession | PDF Document | Download |
Suspensions | PDF Document | Download |
Domestic Abuse | PDF Document | Download |
Abandonment | PDF Document | Download |
Tenants Handbook | PDF Document | Download |
Duty of Candour Policy | PDF Document | Download |
Acquisitions, Disposals and Demolition Policy | PDF Document | Download |
Development Policy and Guide | Word Document | Download |