Since lockdown in March, only emergency repairs have been carried out, to reduce the risk of transmission of coronavirus. With an increased number of qualified tradespeople now available and safe working practices established – including social distancing and the use of Personal Protective Equipment (PPE), we are now ready to start dealing with the backlog of non-emergency repairs.
Where possible, we will ask you to stay in a different room while our tradespeople carry out assessments and repairs. When booking an appointment, you will be asked to confirm that no-one in your household is self-isolating with coronavirus, or displaying symptoms of coronavirus. Please click on the link below for a short video that will hopefully explain the measures put in place to keep you safe whilst works are carried out.
We want to thank all our tenants for their understanding and patience over the last several months as we know that many have waited for months for non-essential repairs to be carried out. Please be patient whilst we deal with the existing backlog which will take time to work through, and we will be in touch as soon as we can. If you report a repair to us now, this will continue to be placed on a list and dealt with once we catch up with the backlog.
It’s more important than ever that appointments are kept, so we can help as many tenants as quickly as possible. Bear in mind there may be some jobs which we’re unable to do with the current social distancing restrictions in place.
We will issue this very helpful video to anyone who has requested a repair and who has provided us with an email address which we hope addresses any concerns that you may have.