The Help East Renfrewshire Online (HERO) project was launched in late 2013 following a successful bid for funding from East Renfrewshire Citizens Advice Bureau in partnership with local agencies including Barrhead Housing Association. The project provides free, confidential and independent advice and support.

Universal Credit is being rolled out across the UK and claimants of benefits will be expected to apply online. Universal Credit will replace the following benefits into one single monthly lump sum payment – income based jobseekers allowance; income related jobseekers allowance; income support; child tax credits; working tax credits and housing benefit.

HERO provides a resource to help local residents – sessions are held at Auchenback Resource Centre (ARC) on a Tuesday between 10am and 1pm and at ERC offices on a Wednesday between 12-3pm. At these sessions computers and support will be available for you in order to apply for any benefit online or get help with your online job searching.   ARC is situated at 64 Aurs Drive, Barrhead and ERC offices at 211 Main Street, Barrhead. If you have any concerns or require more information on these services, please contact the HERO Project at East Renfrewshire Citizens Advice Bureau on 0141 881 3660.

East Renfrewshire Citizens Advice Bureau

Contact details:

216 Main Street, Barrhead.  G78 1SN
Tel: 0141 881 2032


Data Protection Act 2018 - The information you have supplied to us will be used by Barrhead Housing Association to process your enquiry or comments. We may also use your information to verify your identity where required, contact you by post, email or telephone and to maintain our records. Barrhead Housing Association will use this information because we need to do so to perform a task carried out. You can find out more about how we handle this information and your rights in respect of it by going to where our Data Protection Statement and Privacy Policy are available. If you do not have access to a computer and wish a paper copy please let us know by contacting us at or by telephone at 0141 881 0638.