Universal Credit Freephone Service

DWP has just confirmed its Universal Credit Freephone service has been available since 29th November 2017.

This service has been made a free service as tenants were experiencing very high costs, partly due to the length of waiting times they were experiencing, until they spoke to a member of DWP’s staff.

 

The key Universal Credit Freephone numbers include:

  • Universal Credit live service: 0800 328 9344 (this replaces 0345 600 0723)
  • Universal Credit full service:  0800 328 5644 (this replaces 0345 600 4272)

 

Anyone calling the old numbers will hear a repeated message informing them of the change and the new number to call. They won’t be charged for listening to the pre-recorded message as long as they hang up before the call is terminated. DWP maintains the automated message will make it crystal clear about the need for the caller to end the call before they are cut off.

 

DWP has also confirmed Freephone numbers for other DWP benefits should be available by end of this year.

Important Social Security changes which may affect you from April 2017

See Benefit Changes – Updates for further information on the follows:

Child Tax Credits

Employment & Support Allowance

Minimum Wage and impact on Carers Allowance

 

Bereavement Benefits

 

Data Protection Act 2018 - The information you have supplied to us will be used by Barrhead Housing Association to process your enquiry or comments. We may also use your information to verify your identity where required, contact you by post, email or telephone and to maintain our records. Barrhead Housing Association will use this information because we need to do so to perform a task carried out. You can find out more about how we handle this information and your rights in respect of it by going to www.barrheadha.org.uk/usefuldocuments where our Data Protection Statement and Privacy Policy are available. If you do not have access to a computer and wish a paper copy please let us know by contacting us at or by telephone at 0141 881 0638.