REPAIRS SERVICE

CHANGES TO OUR REPAIRS SERVICE

From Tuesday 24th March 2020, we will be making changes to the way we carry out repairs and can only respond to Emergencies. No further planned maintenance and non-essential repairs will be carried out. All routine work and appointments in these categories will be cancelled until further notice. This will continue for the duration of government recommendations which restrict non-essential services. We will provide updates via all our social medial platforms when we know more.

We want to reassure you that we are working hard to maintain our services and take steps to ensure your health and safety, along with that of our staff and contractors.

This reduction in service means we can focus on supporting you and resolving as many issues as we can via the telephone. Our Contractors will only be able to attend your home in very limited circumstances for emergency only repairs.

If they do need to visit, you will be asked a number of questions relating to the coronavirus based on current advice from the Government.

If you contact us, we will ask you a few simple questions:
• If you have any of the following symptoms: a new continuous cough; a fever and a high temperature or are experiencing difficulty breathing.
• If you have made the decision to self-isolate or been told to self-isolate within the last 14 days by 111 or by a medical professional.
• If you, or any of your household are over 70, have any health conditions which mean you may be more at risk, including if anyone is pregnant.

These questions are necessary so we can limit the risk of infection to other tenants, our staff and staff employed by our contractors. Please try not to be alarmed or offended if contractors are using gloves, hand gels, wipes or in some instances, masks. These are to help ensure your safety.

Thank you for your patience.

Data Protection Act 2018 - The information you have supplied to us will be used by Barrhead Housing Association to process your enquiry or comments. We may also use your information to verify your identity where required, contact you by post, email or telephone and to maintain our records. Barrhead Housing Association will use this information because we need to do so to perform a task carried out. You can find out more about how we handle this information and your rights in respect of it by going to www.barrheadha.org.uk/usefuldocuments where our Data Protection Statement and Privacy Policy are available. If you do not have access to a computer and wish a paper copy please let us know by contacting us at or by telephone at 0141 881 0638.