Certain repairs are covered by the Right to Repair legislation and therefore these repairs are carried out within national targets. Where we fail to carry out these works, we will pay compensation as set out in the legislation.
Details of the eligible repairs are as follows:
Blocked Flue – 1 day
Blocked Drain – 1 day
Blocked Sink – 1 day
Loss of Electrical Power – 1 day
Insecure Ext, Window/Door/Lock – 1 day
Unsafe Access – Path/Step – 1 day
Significant Leaks from Water/Heating – 1 day
Partial Loss of Gas Supply – 1 day
Loss or Partial Loss of Heating – 1 day
Toilet Not Flushing – No Other Facility – 1 day
Loss of Water Supply – 1 day
Unsafe Power/Lighting Socket/Fitting – 1 day
Partial Loss of Power – 3 days
Partial Loss of Water Supply – 3 days
Loose or Detached Banister/Hand Rail – 3 days
Unsafe Timber Flooring/Stair Treads – 3 days
Faulty Mech Extractor in Kitchen/Bathroom – 7 days
We will notify customers in our Newsletter each year of the alternative contractors name and details.
The Scottish Government’s right to repair leaflet can be downloaded here