The Scottish Housing Regulator is an independent regulator of Registered Social Landlords (RSLs) and local authority housing services in Scotland, accountable to the Scottish Parliament. They were established as an independent body on 1st April 2011 under the Housing (Scotland) Act 2010. They have one statutory objective which is to safeguard and promote the interests of current and future tenants, homeless people and others who use services provided by social landlords. in 2013, they state that they regulate 183 registered social landlords and the housing activities of 32 local authorities.

The Scottish Housing Regulator (SHR) states that its key priorities are – good service delivery and performance for tenants and others; good governance; and financial health. This means landlords achieving the outcomes and standards in the Social Housing Charter; RSLs being well governed and in good financial health; lenders and public funders having confidence to continue to invest in social housing.

The Scottish Housing Regulator has recently published a ‘How we regulate: a guide for tenants and service users.’ This short, summary guide lets people know more about:

who they are and what they do,

what you can expect from your landlord,

how you can find out about your landlord’s performance; and

how to raise a concern about your landlord.

They have also produced two short videos about who they are and what we do and how to raise a concern about a social landlord.

You can find the guide and accompanying videos by clicking on the links in the SHR’s letter here.

You can also find a leaflet on how to report a Significant Performance Failure here:


Below you will find some key documents relating to the Association’s relationship with the regulator:

SHR – Complaints and Significant Performance Failures – can be downloaded significant-performance-failures-

SHR Regulatory Framework

Barrhead Housing Association specific reports from the Scottish Housing Regulator relate to the Engagement Plan and Landlord Report – copies below and also available on the SHR’s website

SHR Annual Assurance Statements – from October 2019 all social landlords are required to approve and submit an annual assurance statement signed off by the Governing Board. Guidance on what should be contained within the Assurance Statement can be found here

BHA’s 2022 assurance statement has been signed off by our governing Board and can be found

2022 Annual Assurance Statement

The Scottish Housing Regulator will update our engagement plan following completion of our annual assurance statement. Our engagement plan from 31 March 2022 can be found

The Regulator has full details of all landlord reports for customers to view on it’s website – to find out more about the Scottish Housing Regulator, visit their website –





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