We provide a wide range of advice and services to our customers on this page. If you cant find what you are looking for or need advice on any other matter, please do not hesitate to contact us on 0141 881 0638.

Scottish Social Housing Charter –

The Scottish Government introduced this in April 2012 following lengthy consultation across Scotland. The Charter sets standards and outcomes that describe the results that tenants and others who use the service can expect from social landlords, like Barrhead Housing Association. The Scottish Housing Regulator is responsible for the monitoring, assessing and reporting on how landlords achieve the Charter outcomes and standards and if necessary, they can intervene where landlords are not achieving them. The Charter looks at a wide range of topics including – complaints, customer satisfaction on services, repairs services, the condition of your home, rent collected and lost when houses are empty, etc.  The Charter was revised in 2017 with minor changes – and is available here.

Barrhead HA completed its first Return on the Charter for 2013/14 and submitted this to the Regulator. we now complete an annual return on the Charter and on the Energy Efficiency Standards every year. The Regulator will then publish our Landlord report in August each year – all are now available in our Scottish Housing Regulator section of this website.

Our customers can access information on all landlords from the Regulator’s website – www.scottishhousingregulator.gov.uk

We report on our Performance on the Charter each year, following consultation with our customers – this will normally mean publishing a report before the end of October. The Landlord report looks at average weekly rents, tenant satisfaction, quality and maintenance of homes, neighbourhoods, and value for money. Our Performance Report looks at all aspects of the Charter, and also compares our performance with other social landlords. Our Performance Reports are available in the Scottish Housing Regulator section of this website.

If you wish further information on the Charter, please do not hesitate to contact our office.

Data Protection Act 2018 - The information you have supplied to us will be used by Barrhead Housing Association to process your enquiry or comments. We may also use your information to verify your identity where required, contact you by post, email or telephone and to maintain our records. Barrhead Housing Association will use this information because we need to do so to perform a task carried out. You can find out more about how we handle this information and your rights in respect of it by going to www.barrheadha.org.uk/usefuldocuments where our Data Protection Statement and Privacy Policy are available. If you do not have access to a computer and wish a paper copy please let us know by contacting us at or by telephone at 0141 881 0638.