2016
Customer satisfaction remains high for Barrhead Housing Association

Following a detailed face-to-face survey of 349 customers, Barrhead HA is pleased to see that satisfaction levels across key areas remain high. Our last survey was carried out in December 2013, and this recent survey interviews took place over June and July 2016. Here are some of the key results:
•94% of tenants are satisfied with the overall services provided by Barrhead HA
•94.3% of tenants are satisfied that their rent represents value for money
•99.2% of tenants feel Barrhead HA is keeping them informed about services and decisions
•96% of tenants are satisfied with the opportunities to participate in Barrhead HA’s decision making
•92.3% of tenants are satisfied with the quality of their home
•90.6% of tenants are satisfied with Barrhead HA’s management of the neighbourhood they live in

We asked more specifically questions about electronic communications, with 75% of tenants using text messaging; 63% having access to the internet; 56% using email; and 54% on Facebook. Previous Chairperson, Claire Boyd said: ‘These results are really positive as we celebrate our 30th anniversary. We’d like to thank all our customers for taking part in our survey’

We carry out a wide range of surveys to gather information about our services and how we can make improvements.

We carry out a comprehensive survey of 40% of our customers every three years. The latest survey was completed in July 2016 and we have now received the final full report – this is available here.

Our Action Plan is available here.

A summary Newsletter is also available here.

Thanks to all 349 residents who took part in the survey.

Data Protection Act 2018 - The information you have supplied to us will be used by Barrhead Housing Association to process your enquiry or comments. We may also use your information to verify your identity where required, contact you by post, email or telephone and to maintain our records. Barrhead Housing Association will use this information because we need to do so to perform a task carried out. You can find out more about how we handle this information and your rights in respect of it by going to www.barrheadha.org.uk/usefuldocuments where our Data Protection Statement and Privacy Policy are available. If you do not have access to a computer and wish a paper copy please let us know by contacting us at or by telephone at 0141 881 0638.