Equality and Diversity

At Barrhead Housing, we are committed to keeping equality and diversity principles and kindness at the heart of all the decisions we make as a business.

We respect and highly value individual differences. Everybody is different and we aim to understand, value, respect and celebrate differences; to enable all customers and colleagues to contribute and realise their full potential, to make BHA a safe open working environment and to ensure that we provide an excellent service for all people.

We are committed to ensuring that all our colleagues and customers enjoy the same opportunities and receive excellent services. We will proactively aim to design our services and ways of working so that everyone can participate and feel like they belong.

All our customers and colleagues are equally important. However, we recognise that everyone has different needs which we respect and aim to meet with different services and engagement.

We will work to ensure that no individual or group experiences unlawful discrimination in the provision of our services, in recruitment or in any of our actions. To do this we will challenge our ways of working and thinking to aim to identify and remove potential barriers, through learning and development, through our service design and delivery, and in our day-to-day work.

For our customers, one of the key barriers to equality can be in relation to poverty and deprivation. Poverty and deprivation lead to inequalities in health, employment opportunities and life chances. As a community housing association, we understand that we play an important role in the alleviation of hardship and we are committed to using our services and our wider influence to reduce inequalities.

We will not tolerate less favourable treatment on the grounds of sex, gender, gender reassignment, age, race, colour, nationality, ethnic or national origin, disability, marital/civil partnership status, sexual orientation, pregnancy or maternity, responsibility for dependents, trade union or political activities, criminal record, place of residence, religion, faith or other beliefs, health status or any other reason which cannot be shown to be justified.

We reach out and seek input from those who are seldom heard, to see things from other perspectives, to listen, understand, design, act and learn. In all we do, we work with our values:

• Respectful – we are honest, trustworthy and reliable
• Adaptable – we are flexible and react to change
• Dedicated – we care about our purpose
• Aspirational – we are forward thinking and committed to improvement
• Responsive – we are efficient and accountable.